Control your environment
Run a dedicated ORQANTA instance in customer or partner-managed infrastructure.
ORQANTA ITSM
ORQANTA ITSM
Service management.
On your terms.
A modern, self-hosted ITSM platform for service teams and technology partners—bringing structured delivery, automation and operational visibility into one controlled environment.
The platform
One operating system for
service delivery.
ORQANTA brings service operations into focus—without giving up control of the environment, the data, or the way work flows.
Structure service operations
Connect incidents, requests, cases, SLAs, approvals and service workflows.
Configure how work flows
Shape automation, service experiences and visibility around the operation.
Agent experience
Every signal.
One workspace.
Move from queue to resolution with the record, activity, assignment and SLA context kept together.
Priority Assignment Activity SLA
01Queue
02Record
03SLA
04Performance
Service control
Time is part of the workflow.
ORQANTA tracks response and resolution commitments against the business context that gives them meaning.
- Response and resolution targets
- Business-hour and schedule awareness
- Holiday-aware calculations
- Pause, resume and breach behavior
Incident Resolution — P12h 44m left
15:56Started
16:08In progress
NowTracked
TargetResolution
Business schedule 08:00–17:00 Active
Operational visibility
See the service operation,
not just the tickets.
Queue health, workload and trend signals make performance visible to the people responsible for it.
01 / TodayImmediate service health
Created vs resolvedTrend visibility
Move from today’s pressure to the pattern behind it.
Employee self-service
A clear front door
for every service.
Help employees find services, report issues, make requests and follow their work without navigating the agent experience.
Automation & workflow
Controlled.
Configurable.
Repeatable.
Shape service behavior through managed rules and reusable actions—not uncontrolled process sprawl.
Business RulesReusable Server ActionsForm RulesApprovals
Rule outcomeCondition → action → trace Succeeded
Approval behavior
Decision paths that match the operation.
- Multi-stage
- Manager
- Specific user
- Group
- Anyone / everyone
- Self-approval prevention
Visual execution
Turn the flow of work
into a shared view.
Kanban-style execution gives teams a clear view of stage, ownership and movement.
IT Operations BoardGuided execution
Platform breadth
More than what
you see here.
Selected capabilities shown. ORQANTA extends further across workflow, administration, integrations, security and service operations.
01
Service operations
- Incident
- Request
- Case
- Service Catalog
- SLA
02
Workflow control
- Approvals
- Business Rules
- Reusable Server Actions
- Form Rules
03
Visibility
- Dashboards
- Visual Task Boards
- System Logs
- Auditability
04
Platform
- REST APIs
- Business Schedules
- Branding
- Administration
- Security controls
Deployment model
Self-hosted.
Single-tenant.
Run ORQANTA where your service operation belongs—with a dedicated application environment and dedicated data.
Customer or partner infrastructure
Dedicated data
One deployment. One database. One customer environment.01Deployment control
Choose where the instance runs.
02Data control
Keep data within the dedicated environment.
03Operational control
Align operation and ownership to the engagement.
Configurable identity
Your service identity.
One product core.
Configure the product name, service-center name, tagline, logos, favicon, login identity and footer identity at runtime—without maintaining a separate product fork.
Brand identity configuration—not unrestricted interface redesign.Service CenterHow can we help?
Product name ConfiguredService center ConfiguredLogo & favicon ConfiguredFooter identity Configured
Security & readiness
Evidence over
empty assurance.
ORQANTA has completed a structured internal security and production-readiness program across application, delivery and recovery controls.
Reviewed internal baseline0
unresolved Critical, High or Medium findings
At the reviewed internal baseline.Application controls
Server-side role-based access, parameterized data access, CSRF protection and rate limiting.
Traceability
Audit logging with redaction, system logs and controlled operational visibility.
Security testing
Dependency, secret, static and container scanning, plus OWASP ZAP dynamic testing.
Delivery readiness
SBOM generation and validation, backup and restore testing, and production-like deployment validation.
Transparency note
No independent third-party penetration test has been performed. ORQANTA does not claim ISO, SOC 2 or other formal compliance certification.
For technology partners
A product built to be
delivered together.
ORQANTA supports a partner-led model in which customer engagement and service delivery stay close to the market.
Leads the engagement
Technology partner
Connects ORQANTA to the customer through implementation, operation and continuous improvement.
- Customer relationship
- Implementation & configuration
- Hosting & infrastructure
- L1 / L2 support
Commercial model
Commercial and partnership terms are discussed separately based on the engagement. Final responsibilities are established per commercial agreement.
Discuss a partnershipRequest a demo
See ORQANTA
in action.
Bring your service operation, deployment questions or partnership model. We’ll walk through the real platform.
khaled@orqantaitsm.com